| 000 | 00465nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 090625s9999 xx 000 0 und d | ||
| 010 | _a9782744071515 | ||
| 090 |
_a65898 _965898 |
||
| 100 | _a20140919 frey50 | ||
| 200 |
_aGestion de la relation client _fFréderic Jallat |
||
| 200 |
_gPierre Volle _bLIVR |
||
| 205 | _a2 Ed. | ||
| 210 |
_gEric Stevens/ pierreVolle _cPEARSON EDUCATION _aParis _d2007 |
||
| 215 |
_a371 p. _d24 cm. |
||
| 300 | _aIndexP. 365 | ||
| 101 | _afre | ||