| 000 | 00508cam0a2200193 4500 | ||
|---|---|---|---|
| 005 | 20170525094215.0 | ||
| 010 | _a2708125532 | ||
| 073 | 0 | _a9782708125537 | |
| 090 |
_a87068 _987068 |
||
| 100 | _a20101012d u||y0frey50 ba | ||
| 101 | _afre | ||
| 200 | 1 |
_aMesurer et développer la satisfaction clients _bLIVR _fDaniel Ray |
|
| 210 |
_aParis _cEd. d'organisation _d2001 |
||
| 215 |
_a399 p. _d24 cm |
||
| 225 | 2 | _aCollection IQM | |
| 700 | 1 |
_3035364793 _aRay _bDaniel _4070 |
|
| 720 | _4070 | ||
| 721 | _4070 | ||
| 722 | _4070 | ||